Refund & Cancellation Policy

Overview

VISTARMAN UNIVERSE PVT LTD manages commercial bookings and digital character licensing through vistarman.com. Every project is confirmed through a mutual written agreement before payment is collected.

Real Persona Bookings (Concerts, Movies & Vocals)

Dates for live shows, film shoots, video songs, and studio vocal recordings are reserved once the booking contract is signed and the advance deposit is received. If a date needs to be moved or cancelled, any refund or rescheduling adjustment is handled according to the specific terms written in your signed booking agreement.

Digital Persona Licensing (Games, Animation & AI Voice)

Licenses for 3D game characters, animated films, soundtracks, and official VISTARMAN AI voice songs take effect once the agreement is signed and payment is completed. Because digital files and commercial usage rights are delivered immediately upon issuance, completed digital licensing fees are non-refundable.

Billing & Support

If you have any questions about an invoice, deposit, or active agreement, please email info@vistarman.com.